90-Day Satisfaction

We stand behind every bottle—your glow, guaranteed

Australian-made

Made locally in Australia, one small batch at a time

Cruelty-Free

No animal testing; compassion first—results always

Sustainably Produced

Planet-first ingredients, performance-first results

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Refund policy

90-Day Satisfaction Guarantee

We want you to love what you buy from us. If a product isn't right for you, you can return it within 90 days of receiving your order for a refund of the purchase price.

Our products are made to be used, so you don't need to send anything back unopened — a partly used product is fine. We do ask that you return what is left of the product along with its packaging.

How to make a return

Email us at info@tasicpureoils.com.au within 90 days of delivery with your order number and a short note about why the product wasn't right for you. We'll reply with the return address and confirm your return before you send anything.

Return postage

For change-of-mind and satisfaction returns, return postage is paid by the customer. We recommend using a tracked service, as we can't refund a return that doesn't reach us.

Your refund

Once your return arrives and has been checked, we'll refund the purchase price of the returned items to your original payment method within 5 business days. Original shipping charges are not refunded on change-of-mind returns.

If you would prefer an exchange rather than a refund, let us know when you email us and we will arrange one on the same terms.

Faulty, damaged, incorrect or undelivered orders

If your order arrives damaged, you receive the wrong item, or your order doesn't arrive at all, that is on us — it sits outside the 90-day guarantee and it is not at your cost.

Email info@tasicpureoils.com.au with your order number and a description of the problem. Photos help if something arrived damaged. All products purchased from Tasic Pure Oils Pty Ltd are covered by transit insurance and guaranteed by us. We will re-ship your order or refund you, and we cover return postage in these cases.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

The 90-day satisfaction guarantee above is offered in addition to your rights under the Australian Consumer Law and does not limit them in any way.